Refund policy

Refund & Return Policy

Last Updated: August 4, 2026

At XO Hair Pro, we are committed to providing high-quality professional hair extension tools. Your satisfaction is important to us, and we want you to shop with confidence.

Returns

We accept returns within 30 days of the delivery date.

To qualify for a return:

  • The item must be unused and in its original condition.

  • The item should be returned in its original packaging whenever possible.

  • A receipt or order number is required.

Items that have been used, altered, damaged after delivery, or returned outside the return window may not be eligible for a refund.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Clear photos of the product and packaging

If the issue is determined to be our error, we will replace the item or issue a full refund at no additional cost to you.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds are issued to the original payment method. Most financial institutions process refunds within 5–10 business days, although processing times may vary.

Original shipping charges are non-refundable unless the return is due to our error or a defective product.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The wrong item was shipped.

  • The product arrived damaged.

  • The product is defective.

We recommend using a trackable shipping method, as XO Hair Pro is not responsible for returns lost during transit.

How to Start a Return

Please contact us before mailing your return.

Email: xohairpro@gmail.com

Please include your order number and the reason for your return.

Shipping Policy

Last Updated: August 4, 2026

Thank you for shopping with XO Hair Pro.

Processing Time

Orders are typically processed within 1–3 business days after payment is received.

Orders placed on weekends or holidays will be processed on the next business day.

During product launches, promotions, holidays, or periods of unusually high order volume, processing times may be slightly longer.

Shipping

We currently ship throughout the United States using trusted shipping carriers.

Shipping rates are calculated at checkout based on your order and delivery location.

Once your order ships, you will receive a confirmation email with tracking information.

Delivery Estimates

Estimated delivery times begin after your order has been processed.

While most shipments arrive within the estimated timeframe provided by the carrier, delivery dates cannot be guaranteed.

Lost or Delayed Packages

Once an order has been transferred to the shipping carrier, delivery is the responsibility of the carrier.

If your package appears delayed or lost, please contact us and we will gladly assist you in working with the carrier to locate your shipment.

Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address.

Orders returned because of an incorrect address may require additional shipping charges before they can be resent.

Questions

For shipping questions, please contact:

Email: xohairpro@gmail.com